We welcome you to contact us directly if you have an urgent matter or questions regarding an item or your order.
We can be reached at 201.926.9620 or via email: firstname.lastname@example.org
EatMetal Inc stand behind our products and craftsmanship 100%. For items purchased directly from our website please contact us and we will advise you on the best way to proceed. While many repairs could be made by a local jeweler, we recommend you speak with us before proceeding.
If the repair is due to ‘normal wear and tear’, we will provide an estimate prior to starting the repair. Repairs generally take from 1 to 2 weeks to complete.
Shipping repairs must be shipped back via prepaid insured mail or insured Fed Ex. EatMetal, Inc. will accept no responsibility for any items lost or stolen in transit. Shipping charges will not be credited. Clients are responsible for repair shipping unless specified by EatMetal Inc.
All pieces that are made to order and custom are nonrefundable. Pieces that are part of my Sterling Silver fine jewelry collections are exchangeable. All gold pieces are made to order. Please make sure that you inquire about all sizes and measurements before purchasing. If, for any reason, you are not completely satisfied, you may return your piece of SS fine jewelry collections for an exchange. Your exchange must be made within 7 days of purchase. Clients are responsible for return shipping. The item must be shipped back in its original packaging, in pristine condition and sent via prepaid insured mail or Fed Ex. EatMetal, Inc will accept no responsibility for any items lost or stolen in transit. We are dedicated to quality fine art pieces
If you do not see your ring size online, please contact us, and we will accommodate you. We are happy to size your finger here at the studio, or if you are outside of the Hoboken area we recommend getting sized by a professional jeweler. Resizing for other items purchased through EatMetal directly is available for a small fee, please inquire for details.