TERMS AND CONDITIONS
Please be aware that each piece is handcrafted and due to the nature of the work, subtle variations may appear in details or finishing. We are committed to our clients and creating the best piece possible. Pieces purchased are to be sold under the name of EatMetal, Inc. unless alternate arrangements are explicitly defined and agreed upon by the owner of EatMetal, Inc. All materials that are provided by the client such as metal, diamonds, gemstones, etc. for the purpose of remodeling are the sole responsibility of the clients. EatMetal, Inc. will examine all materials prior to beginning work and relay any findings to client. All stones removed from settings will be examined for any marks, scratches or imperfections and those findings will be reported to client. EatMetal, Inc. is not responsible for metal that is reused. Older alloys can be contaminated and can fracture during work. EatMetal, Inc. will only use materials that are found to be of sound quality upon examination. EatMetal, Inc. assumes no responsibility for the quality of the materials or if damage takes place through the process of repurposing materials.
SALES TAX
No sales tax is applied to any purchases outside of the state of New Jersey. 6.625% sales tax will be applied to all purchases within New Jersey, unless a resale certificate Form ST-3, Exempt Use Certificate Form ST-4, Exempt Organization Certificate Form ST-5 is received.
PAYMENT
Currently we accept personal checks drawn on a US Bank. Personal checks are subject to a 5-7 day business day approval. Production of a piece will not begin till checks have cleared and is not included in turnaround time. Pieces will not be picked up prior to 7 business days of checks clearing. Checks can be made payable to Studio No. 159 Inc. or Elizabeth Tokoly. We also accept Visa, MasterCard and American express. Credit card purchases must be made in person or online. No credit cards will be accepted via phone or email. Credit card orders will be processed upon approval. Custom work over $200 that is paid with a credit card will incur an additional 3.2% processing fee. All final payments are due 5-7 days prior to pick up. NO exceptions. You will be notified via email, final payment is due upon receipt. A non- refundable deposit will be applied to all cancellations.
SHIPPING
We ship all of our packages via Priority Mail, United States Postal Service and all pieces will be fully insured unless otherwise advised by client. If client arranges shipping, they take full responsibility for any loss or damage incurred during shipping. We do not ship to PO Boxes or outside of the United States. Shipping prices will be quoted upon request.
REPAIRS
We stand behind our products and craftsmanship 100%. For items purchased directly from EatMetal please contact us and we will advise you on the best way to proceed. While many repairs could be made by a local jeweler, we recommend you speak with us before proceeding. Clients are responsible for repair shipping unless specified by EatMetal Inc.
If the repair is due to ‘normal wear and tear’, we will provide an estimate prior to starting the repair. Repairs generally take from 1 to 2 weeks to complete.
Shipping repairs must be shipped back via prepaid insured mail or insured Fed Ex. EatMetal, Inc. will accept no responsibility for any items lost or stolen in transit. Shipping charges will not be credited.
SIZING
If you do not see your ring size online, please contact us, and we will accommodate you. We are happy to size your finger here at the studio, or if you are outside of the Hoboken area we recommend getting sized by a professional jeweler. Resizing for other items purchased through EatMetal directly is available for a small fee, please inquire for details.
Please consult us if you have any questions regarding care or cleaning of your jewelry. Certain chemicals and techniques may damage your jewelry.
SERVICE AGREEMENT
All prices are estimates and are subject to change based on current market value, availability, sizing and finishing. All material is guaranteed to be as specified and work will be performed in accordance to drawings and specifications submitted. All designs, models and molds are owned by EatMetal, Inc. and will not be released to the client unless specified in advance and can be reproduced as EatMetal, Inc sees fit. Client is paying for design time and labor but does not retain ownership rights over models, molds or designs. The client is responsible for any color or style that is chosen. The designer will assist and make recommendations, but assumes no responsibility. Should the client want to change a color or style after production has begun, a separate quote will be provided for the change. Any alterations or deviations from the original scope that result in additional costs, will be executed with written change orders and billed as an additional cost.
Hours reflect professional estimates and do not include overages due to the following: revised scope of work, client initiated changes, changes due to discontinued products or rescheduled delivery dates. Additional hours will be billed at the above labor rate and are due at the time of the change order to continue work. The final balance for all custom orders is due 5 to10 business days prior to delivery of goods. All custom sales are final.
Please note that delivery dates and availability are subject to change based on stock and available shipping methods. There will be a $30 fee for all returned checks. A non-refundable deposit will be applied to all cancellations. A 50% deposit and signed copy of proposal is required to begin work.
Estimates are good for 30 days.
RETURN POLICY
All pieces that are made to order and custom are nonrefundable. Pieces that are part of my Sterling Silver fine jewelry collections are exchangeable. All gold pieces are made to order. Please make sure that you inquire about all sizes and measurements prior to purchasing. If, for any reason, you are not completely satisfied, you may return your piece of fine jewelry collections for an exchange. Wholesale orders will be charged a 25% restocking fee at time of exchange. Your exchange must be made within 7 days of purchase. The item must be shipped back in its original packaging, in pristine condition and sent via prepaid insured mail or Fed Ex. EatMetal, Inc. will accept no responsibility for any items lost or stolen in transit. Shipping charges will not be credited.
THE GUARENTEE
EatMetal Inc.'s Guarantee is our promise to stand behind the quality of your fine art jewelry, bespoke or heirloom purchase and to be there when you need us, listen to your concerns and to create a comfortable, no-hassle experience from start to finish.
Acceptance Of Proposal
The above prices, specifications and conditions are satisfactory and are hereby accepted. You are authorized to do the work as specified.
CUSTOM AND SPECIAL ORDERS
Please contact us if you need a particular piece in a special size or finish. We will always try to accommodate your request. Custom pieces are available upon request. A non-refundable down payment will be applied to all custom orders. EatMetal, Inc.’s studio is available for consultations and welcomes clients. We look forward to meeting you!