TERMS AND CONDITIONS

Please be aware that each piece is handcrafted and due to the nature of the work, subtle variations may appear in details or finishing. We are committed to our clients and creating the best piece possible.

ORDERING

Please contact EatMetal, Inc. via telephone or email to place your order. Price does not include sales tax and shipping charges. Shipping rates are determined upon ordering. Shipping charge will be due at time order is placed. Prices are subject to change. 

WHOLESALE

Pricing available upon request with valid qualifications.  Business or Resale License-Signed resale certificate is required.  Business card indicating profession. Pieces purchased are to be sold under the name EatMetal, Inc. unless alternate arrangements are explicitly defined and agreed upon by owner, president, of EatMetal, Inc.

PAYMENT METHODS

Currently we accept personal checks drawn on a US Bank. Personal checks are subject to a 5 business day approval. Make all checks payable to EatMetal, Inc.  The order will be processed upon approval.  A 20% cancellation fee will be applied to the entire order if cancelation takes place after production has began.  We accept visa, master card and american express. Client must be present at time of purchase with credit card. 

SALES TAX

No sales tax is applied to any purchase’s outside of New Jersey State. 7% sales tax will be applied to all purchases within New Jersey State unless a resale certificate Form ST-3, Exempt Use Certificate Form St-4, Exempt Organization Certificate Form ST-5 is received. 

ORDER STATUS

Please telephone or e-mail us to inquire about the status of your order.

SHIPPING

Estimated ship or delivery time is 2 to 3 weeks.  We will ship all of our packages via Priority Mail, United States Postal Service and all pieces will be insured. We do not ship to PO Boxes or out of the United States unless arranged and agreed upon at time of sale.  Shipping prices will be quoted upon request.

RETURNS AND CANCELLATIONS

If you are unhappy with any piece that you receive, you may return the item to EatMetal, Inc within 10 days for credit only. The item must be shipped in it’s original packaging, in pristine condition and prepaid via insured mail. EatMetal, Inc. will accept no responsibility for any items lost or stolen in transit. Shipping charges will not be credited.

CUSTOM AND SPECIAL ORDERS

Please contact us if you need a particular piece in a special size or finish. We will always try to accommodate your request. Custom pieces are available upon request. A non-refundable down payment will be applied to all custom order’s.   EatMetal, Inc.’s studio is available for consultations and welcomes clients.  We look forward to meeting you!